Warranty, Service Repairs & Replacements

CALL SERVICE on 131 031

The Vulcan Service contact number is available 7 days a week with Service personnel available to take your call from 8am to 8pm daily.

Vulcan offer a trained and qualified national service network who will repair or replace components at the address of the water heater subject to the terms of the Vulcan warranty. Vulcan Service, in addition can provide service work beyond the product warranty as well as preventative maintenance and advice on the operation of your water heater.



A 10 year cylinder warranty applies to Vulcan 250L, 315L & 400L electric water heater models manufactured on or after 20 November 2017

The Owner's Guide & Installation Instructions which was provided with your product outlines The Vulcan Warranty as it relates to the product purchased including:

  • What is covered by The Vulcan Warranty for the product,
  • Terms of The Vulcan Warranty and exclusions to it,
  • Entitlement to make a claim,
  • How to make a claim, and
  • The Australian Consumer Law
If you no longer have you owner's guide, you can search for a copy of it below.

Get Adobe ReaderYou will need the Adobe Acrobat Reader or compatible software to view these files. Acrobat Reader can be downloaded free of charge from the Adobe website.

If downloading these files is impractical please Contact Us and the relevant hard copy of the Owners Guide and Installation Instructions can be mailed to you.

For details about your product's warranty, you can contact us on 131 031 or by email at (note: enquiries only - not for service bookings)